Refund Policy for CareerPilotAI

CareerPilotAI offers a 14-day money-back guarantee for the first paid subscription purchase associated with a customer.

If your subscription begins with a free trial, the 14-day period starts on the date the first paid subscription charge is completed, not when the free trial begins.

If you are not satisfied with CareerPilotAI during this period, you may request a full refund of that first subscription charge.

We may invite you to provide feedback so that we can improve the service, but providing feedback is optional and does not affect an otherwise eligible refund request.

The voluntary money-back guarantee does not apply to:

• Subsequent renewal charges
• Additional purchases made after the first subscription purchase
• Duplicate refund claims made through multiple accounts
• Fraudulent activity
• Chargeback abuse
• Material violations of our Terms of Service

These exclusions do not limit any refund, cancellation, withdrawal, or other consumer rights provided by applicable law, Paddle's Buyer Terms, or Paddle's own policies.

Subscriptions renew automatically at the displayed recurring price and billing interval unless canceled before the next billing date.

The 14-day voluntary money-back guarantee applies to the first paid subscription charge only. Renewal charges are generally not covered by this voluntary guarantee because access and AI-processing capacity are made available immediately for each new billing period.

However, a renewal charge may still qualify for a refund where required by applicable law, Paddle's Buyer Terms, or Paddle's policies, or in circumstances such as:

• A duplicate charge
• An unauthorized transaction
• A billing error
• A service failure that materially prevented access to the purchased service
• Another circumstance in which Paddle determines that a refund is appropriate

Customers may cancel their subscription at any time through Manage Billing in their CareerPilotAI account. Cancellation prevents future renewals but does not automatically refund a charge that has already been completed.

Access normally continues until the end of the current paid billing period unless a refund, Paddle decision, applicable law, or another stated term requires earlier termination.

To request a refund, use Paddle's self-service order management service:

Paddle order management

You may also contact CareerPilotAI at:

support@careerpilotai.site

When contacting support, provide:

• The email address used for the purchase
• The approximate purchase date
• The Paddle transaction or receipt number, if available
• A short description of the request

CareerPilotAI may help locate the relevant order, but Paddle is the merchant of record and makes or processes the final refund through its payment system.

Eligible refund requests are submitted to Paddle for processing.

Most refunds are returned to the original payment method. Refunds in Paddle live accounts may require Paddle's approval. Therefore, CareerPilotAI cannot guarantee that every request will be approved immediately.

After Paddle approves a refund, the time required for the funds to appear depends on the original payment method, the customer's bank, and other payment providers. It may take several business days. We will provide updates when Paddle makes refund-status information available to us.

When a full subscription refund is approved:

• Paid-plan access may be terminated or downgraded
• Unused credits granted through the refunded subscription may be removed
• Credits already consumed are not separately redeemable for cash
• The related subscription may be canceled where appropriate

This Refund Policy does not exclude, restrict, or replace any mandatory consumer rights available under applicable law.

Where this policy conflicts with applicable law, Paddle's Buyer Terms, or a binding Paddle decision, the applicable law, terms, or decision will prevail.

For questions or assistance concerning refunds, contact:

support@careerpilotai.site